Frequently Asked Questions

Registration

1. How can I register in Kyodai Remittance?

   Please go to New Registration

2. I would like to make one time remittance, do I need to register?

   Yes,  Even for one time remittance, all customers need to register.  New Registration

3. What identification document (ID) do I need for registration?

   For Foreigners:  Valid Residence card with current address. 

   For Japanese nationals: Valid Driver's License or My Number card with current address.

   For more details please go to New Registration

4. Is it necessary to present My Number card?

   Yes, according to the law, each customers is requested to inform their Individual Number (My Number).  

   For more information  Click Here!

5. Can I register through an App?

   Yes, You can.  We have our KyodaiApp.  Download it here!

6. What is eKYC?

   eKYC (electronic know your customer) is the digital process where companies use for verifying and authentificate a customer's personal data online.

   
   

7. If I register, can I send money immediately?

   It will depend on the registration method.   For more information  Click here!!

8. I would like to register by post mail, where can I get the forms for registration?

   Please go to Download Application forms 

9. What is KYODAI Number?

   KYODAI Number is the customer identification number in Kyodai Remittance.

10. Why do I have to update my Identification Document (ID)?

    According to the japanese law, we need to confirm mandatory data about the customer.   Find out more about Basic Policy for the Prevention of Money Laundering and Terrorist Financing.    Click here

11. How can I update my Identification Document (ID)?

    You have 3 ways to update your ID.   Please go the link for more details.  How to update my ID

12. I moved to a new place, how can I change my registered address?

    You have 3 ways to update your address.  Please go the link for more details.  How to update my ID

13. What is PEPs?

    PEP means Politically Exposed Person. The general description of PEP at Kyodai are as follows:

    -Those who hold, or held in the past, any of the position described in the points below in Japan or abroad or at international organizations; and their immediate families and relatives.
    

    [Examples of PEP]

    -Head of State or Deputy Head of State;
    -Minister and Vice Minister of Government;
    -Member of National Legislature (Diet or Congress or Assembly);
    -Governor / Vice-Governor of State, Province or Prefecture;
    -Judge of Supreme Court;
    -Ambassador, Envoy or Government Delegate;
    -Joint Chief of Staff, Chief of Staff or their Deputies of Armed Forces;
    -Director of Central Bank;
    -Director of state-owned company or a company subject to a resolution or approval for its budget from National Legislature;
    -Director of International Organization; and Religious Leader.
    

    The immediate families and relatives of PEP are also regarded as PEP:

    -Parents and Parents in Law;
    -Siblings (Brothers and Sisters);
    -Spouse or Common-Law Spouse;
    -and Children and Stepchildren.
    

    Those who hold or held the important position in the government or international organizations and their immediate families and relatives are kindly requested to declare themselves as PEP.

Beneficiary

1. What information of the receiver is necessary for registration?

   There are mandatory fields:

   • Full name
   • Nationality
   • Destination country
   • Date of Birth
   • Contact information
   • Payment method
   • Relationship with the receiver
   • Purpose of the remittance

   For more details, please  Contact us

2. Why is necessary to inform the relationship with the receiver and the purpose of the remittance?

   This is a matter required by the Act on Prevention of Transfer of Criminal Proceeds.  Click here for more details

Other

1. Can I send money in any Kyodai Remittances branches?

   Yes, You can register, send money and request your KC card . Branches

2. Where are the Kyodai Remittances branches?

   Please go to Branches

3. Can a company be registered?

   Yes, Please go to Contact us

4. How much cost the fee?

   The fee varies  depend the country, type of payment, amount, etc. Fees

5. What kind of payment mode do Kyodai remittance offers?

   The payment mode varies depend the country. Some countries have deposit in a bank account and cash pick up.  Others only cash pick up.   Please go to Contact us

6. How long does it take to receive the money?

   The time for receiving the money, depends on the country and payment mode.

7. What is the limit amount for sending Money?

   The limit amount per day and per transaction  is 1 million yen. But BE AWARE, this amount does not apply to all countries.

   Depending on the accumulated amount, additional documents for confirmation may be required.  Contact us

8. Is there any country where I cannot send money?

   You can not send money to countries subject to economic sanctions like North Korea and Iran.

9. What should I do in case the receiver can not get the money?

   Please contact us. We will support you until the completion of the remittance can be confirmed.

10. Where can I use the Kyodai card?

    You can use in all ATM's from Japan Post Bank and Lawson Bank.

11. After I made the deposit with the Kyodai Card, what should I do?

    Please go to Send Money

12. After I made the deposit with the Kyodai Card, I didn't get a notification of the end of process, what should I do?

    Please go to Contact us

13. I can not deposit the exact amount with Kyodai card, what should I do?

    Unfortunately the ATM's of Japan Post Bank and Lawson Bank doesn't accept coins. If you want an exact amount, please use Electronic Bank Transfer (Denshin Furikomi). Please go to Electronic Bank Transfer

14. Where can I see the rate of the day?

    Please go to Home 

    The rates are for reference only. Please note that at the time of the remittance process the rate can change.

15. I want to cancel the remittance, what should I do?

    Please contact Kyodai Remittance. Contact us

    Please be aware that cancellations can not be made if bank transfer or cash pick up mode has been completed.

16. I sent 1 million yen, but I didn't receive the notification of the completion of the remittance, what should I do?

    1 million yen can be remitted, but BE AWARE that additional document for confirmation is required.  

    Please contact Kyodai Remittance. Contact us

17. Why do you need additional confirmation if I send more than 800,000 yen?

    We are sorry for the trouble, but from the perspective of customer protection, we have to make additional checks. Thank you for your understanding.

18. How will the personal information provided be treated?

    Customer information is only for overseas remittance procedures. It never will be disclosed to third parties for other uses. Personal Data Protection Policies
    

19. I want a history of remittances, how much does it cost?

    Transaction History Record are for Free.  Please fill up the request for it.  Download application forms
    

20. Where can I make a complaint?

    Please contact Kyodai remittance, we will do our best to meet your  needs.  Or you can contact:  Tokyo Bar Association, Dai Ichi Tokyo Bar Association or Dai Ni Tokyo Bar Association. International Remittance Transaction Terms
    

21. I would like to cancel my membership, what should I do?

    Please go to Contact us

22. About Corporate customers

    Corporate customers

23. About sponsorship

    Contact us